CUSTOMER’S OBLIGATIONS
The Customer undertakes to provide OXFORD with all the elements required for the proper execution of the orders. In this regard, the Customer shall be responsible for the content and accuracy of the information sent to OXFORD.
The selection and use of the Products is the Customer’s sole responsibility.
The Customer is required to ensure the Products are maintained in good condition, to comply with the storage instructions and to use them in accordance with their intended purpose, in particular by complying with the recommendations made by OXFORD (e.g. the SCRIBZEE® insert in the notebooks).
CLAIMS / RETURNS
By law, OXFORD must provide goods that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information OXFORD have provided. If any Goods the Customer has purchased do not comply and, for example, have faults or are damaged when received, or if the Customer receives incorrect Goods, please contact OXFORD at customersupport.au@hamelinbrands.com as soon as reasonably possible to inform OXFORD of the fault, damage or error, and to arrange for a refund or replacement. The Customer’s available remedies will be as follows:
- Beginning on the day that the Customer receives the Goods (and ownership of them) the Customer has a 30 calendar day right to reject the Goods and to receive a full refund if they do not conform as stated above.
- If the Customer does not wish to reject the Goods, or if the 30 calendar day rejection period has expired, the Customer may request a replacement. OXFORD will bear any associated costs and will carry out the replacement within a reasonable time and without significant inconvenience to you. In certain circumstances, where a replacement is impossible or otherwise disproportionate, OXFORD may instead offer the Customer a full refund.
- If, after replacement, the Goods still do not conform or if OXFORD has failed to act within a reasonable time or without significant inconvenience to the Customer, the Customer may reject them in exchange for a refund.
- If the Customer exercises the final right to reject the goods more than six months after having received the Goods (and ownership of them), OXFORD may reduce any refund to reflect the use that the Customer has had out of the Goods.
- Please be aware that after six months have passed since the Customer received the Goods, the burden of proof will be on the Customer to prove that the defect or non-conformity existed at the time of delivery.
The shipment and return costs and risks will be borne by the Customer if the non-conformity is not proven.
LIABILITY
Under no circumstances may OXFORD be held liable in the event of non-performance or poor performance of the contractual obligations attributable to the Customer, particularly during the taking of the order.
OXFORD may not be held liable or deemed to have failed to comply with these terms and conditions for any delay or non-performance when the cause of the delay or non-performance is related to a case of force majeure as defined by statute or case law.
OXFORD particularly disclaims all liability for the Customer’s selection of the Products, damage resulting from modifications made to the Products by the Customer or damage resulting from the Customer’s failure to comply with the recommendations for the storage or use of the Products.
OXFORD may not be held liable for any temporary or permanent damage caused to the Customer’s computer system, nor for any loss or damage that may be suffered as a result of accessing or browsing the Website. The transmission of data via the Internet may lead to the occurrence of errors and/or the temporary unavailability of the Website. Consequently, OXFORD may not be held liable for the availability or interruption of the online service.